A healthcare App designed for overseas military personal and their families.
To design an easy-to-use self serve app that gives reassurance and instills confidence in the user.
Reduce call centre contact from users by creating a self serve app
Design Cultural guides to acclimatise US users to new overseas hospitals
Help orientate users before visiting overseas hospitals to reduce anxiety
Eleviate common issues to do with clarity & confirmation of treament plans
Creating a brand that calms the user and makes them confident in a new country was essesntial to make the user feel in control. A easy to use design system is needed but one that doesn't feel like a stark boiler plate. The interface should invoke a sense of well being to reflect the service.
It was decided with the client at the concept phase to head the app with a virtual assistant character. This serves two benefits, one giving the MyCare app a strong brand identity. The second is to functionally convey information in a calm manner to. reduce anxiety and gain trust with the app.
UI elements are organised in a Figma design system. This helps developers and content creators to maintain a consistant UI pattern and brand identity. Utilising Figma keeps a centralised system that is easier to maintain and update, so it continues to live beyond the initial product launch.